ආපසු ගෙවීමේ ප්රතිපත්තිය

1. No Returns Accepted: We do not accept returns on any purchased items. Please ensure that you carefully review your order before finalizing the purchase.

2. Exchanges: Exchanges can be initiated within 7 days from the product dispatch date or order completion date, whichever is applicable. To be eligible for an exchange, the item(s) must be in their original condition, with the sealed packaging intact, and the original invoice must be presented along with the item(s) for exchange consideration. Only one exchange is permitted per order, and no further exchanges will be allowed once an exchange has been completed. Please note that exchanges are not permitted for orders placed during sale periods.

3. Exchange Conditions: Exchanges are only accepted for items that meet the following conditions:

   • The item(s) must be in their original condition and packaging.
   • The original invoice must be provided.
   • Exchange can be made for items of equal or higher value than the purchased item. We do not accept exchanges for products of lesser value.
     

4. Order Cancellations: Order cancellations are accepted under certain conditions. Refunds for cancelled orders will be provided in the form of store credits equivalent to the value of the cancelled item(s). Please note that refunds are applicable only for paid orders made through www.simplytek.lk. If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]. and we will check on it further. *Order cancellations are not possible during sale times.
   

5. Freebies: Freebies are dispatched at random. Color selections or special requests cannot be accommodated. Exchanges or returns are not allowed.

If you have any questions or require further clarification regarding our return policy, please contact our customer service team at 0117555888 / [email protected]. We appreciate your understanding and cooperation.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We only accept reports as such within 24 hours of completion of your order.

Exceptions / non-returnable items

We cannot accept returns on sale items, items with no warranty mentioned, silicone cases/covers, or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded as store credit within 10 business days. 

*Please note that the refund will be issued for the item value only.

All items with no warranty mentioned are final sale items. Exchanges/returns are not possible for said items.

Note: SimplyTek reserves the right to modify or update this return policy at any time without prior notice. Please refer to our website for the most current version of our return policy.