Baseus Encok HZ19 Semi-in-Ear Wired Earphones
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Short Description
Actual product colors may vary slightly from the images shown on our website/app.
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6 Months Warranty
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Product details
- Superior Sound Quality: 13mm dynamic drivers for rich bass and crystal-clear highs.
- Ultra-Light Design: Weighs only 10.7g with an ergonomic 60° angle for comfortable wear.
- Durable Construction: Made of ABS and TPE with a flexible, tangle-resistant cable.
- Universal Compatibility: 3.5mm Mini Jack for connection with various devices.
- Clear Communication: Built-in microphone for distortion-free calls.
Wired Control: The headphones are equipped with three buttons that allow you to easily manage music and phone calls.
- Play/Pause - Press the multi-function button to start or pause music.
- Previous track - Triple-press the multi-function button to go back to the previous track.
- Next Track - Double-press the multi-function button to skip to the next track.
- Activate voice assistant - Hold the multi-function button for 1.5 seconds to activate the voice assistant.
- Volume Up - Press the Volume Up (+) button to increase the volume level.
- Volume Down - Press the Volume Down (-) button to decrease the volume level.
- Answer/End Call - Press the multi-function button to answer or end a call. Hold the multi-function button for 1.5 seconds to end a call (for some phones).
- Reject a call - Hold the multi-function button for 1.5 seconds to reject a call.
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Disclaimer
*Water and dust resistance were tested under controlled lab conditions. Resistance may fail due to wear and tear or over time. Damage caused by immersion in liquid, Cosmetic Damages such as wear & tear, scratch mark, color fade & others will not be applicable for warranty.
Frequently Asked Questions
How long does it take for the delivery and what are the charges?
- The standard delivery time of orders in Colombo is within 2 working days. Island-wide delivery will be made within 3-4 working days.
- Delivery charges within Colombo will vary based on location, between Rs 299 and 399. Delivery charges to anywhere outside of Colombo will be between Rs 399 and 599. There will be additional charges for heavy weight items & express deliveries
- Pick-up of orders is available through Monday to Saturday from 10 am to 7 pm from Colombo 03 showroom.
What is SimplyTek’s return and refund policy?
We accept returns for products within a period of 7 days as long as the packaging and contents of products provided initially are in the same bought condition, and not damaged or opened, including all accessories and any other parts associated with the main product. Contact SimplyTek, and returns accepted can be:
(i.) Exchanged for any other product of equal value or higher value having paid the difference.
(ii.) Refunded in the form of store credit, where you can purchase a product in the future for the same value of the returned product(s). Cash refunds will not be provided as per the company’s policy, and any such requests will only be considered upon review by the management.
Returns for warranty claims will be accepted for the due course of the warranty period, and upon inspection and decision of the technical team, the product will be replaced if the issue is covered under the warranty. In an instance where you want to upgrade the product, we will consider the period it has been used, and 50% or more of the initial purchase value will be reduced, and the difference will have to be paid to purchase the upgrade.
What is the warranty period for electronics?
All electronics will have a warranty period of 6 months, and mobile phones will be covered for a period of 1 year, unless specified otherwise. For more information on our warranty policy, visit our After Sales Services page and contact SimplyTek for any further clarifications.
